At Santhi's Nelai Organics, we take pride in creating handmade, high-quality, and chemical-free products inspired by Indian Ayurveda and Aromatherapy. Your satisfaction is important to us, and we strive to ensure that you are delighted with your purchase from our website at www.nellaiorganics.in

Eligibility for Returns

• The product was purchased directly from our website.
• The return request is initiated within 7 days from the date of delivery.
• The product is in its original condition, unused, and with all original packaging and tags intact.
• For hygiene reasons, certain products, such as opened or used soaps, may not be eligible for return.

Initiating a Return or Exchange

If you wish to return or exchange a product, please follow these steps:

• Contact our customer service team at sales@nellaiorganics.com within 7 days of receiving the product, providing your order details and reason for return/exchange.
• Our customer service team will provide you with instructions and return authorization.
• Pack the product securely in its original packaging along with the return authorization provided by our team.

Return Shipping and Costs

The customer is responsible for the shipping costs associated with returning the product unless the return is due to an error on our part (e.g., wrong item shipped or damaged item). We recommend using a trackable shipping method for your return.

Refund or Exchange Process

Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria. If the product is eligible for a return, we will process the refund to the original payment method used for the purchase. In the case of an exchange, we will send you the requested replacement product.

Cancellation Policy

If you wish to cancel an order, please contact us at sales@nellaiorganics.com as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped. Once an order has been shipped, it cannot be canceled, and our return policy will apply.

We value your cooperation and understanding in adhering to our cancellation and return policy and strive to provide transparent communication throughout the ordering process. If you have any questions or need assistance regarding our Refund Policy or Cancellation Policy, please reach out to us at sales@nellaiorganics.com.